Shipping policy

Where we ship

GYSUSA ships to all 50 US states from our warehouse in Rohnert Park, California. Alaska and Hawaii are served by USPS for parcels up to 70 lb at the rates shown at checkout; machines and freight to those states, and all shipments to Canada or other countries, are quoted individually — contact us before ordering.

Processing time

Orders placed before 12:00 pm Pacific time on a business day (Monday to Friday, excluding US holidays) ship the same day. Orders placed later ship the next business day. Machines that require assembly, configuration or freight booking ship within 2 business days; we confirm the date by email.

Shipping options and rates

Rates are calculated at checkout from the total weight of your order and your destination, and are set from what the carriers charge us. You can see every option before checkout with the shipping estimator in the cart. Orders over $300 ship free on any Ground or Priority rate of $25 or less, which covers most parcels under 10 lb; the free-shipping discount does not combine with other discount codes.

  • Ground (USPS Ground Advantage or FedEx Ground) — 2 to 7 business days, most parcels arrive in 3. From $9.90 for small parts ($10.90 in the eastern states).
  • Priority (USPS Priority Mail, 1 to 4 business days) — available on parcels up to 10 lb. From $10.90.
  • 2-Day (FedEx 2Day, 2 business days) — available on parcels up to 70 lb.
  • Next Day (FedEx overnight, order by 12:00 pm PT) — available on parcels up to 70 lb.
  • Freight — machines and orders over 150 lb ship on a pallet by LTL carrier, liftgate delivery included. The freight rate shown at checkout covers everything in the order: when a pallet is needed, your parts travel on it, in one shipment. Residential delivery or a delivery appointment may require an additional charge, which we confirm before shipping.

Machines and carts over 70 lb ship by Ground (FedEx) up to 150 lb and on a pallet above that; the express services are available on parcels up to 70 lb.

Tracking

You receive a tracking number by email as soon as the label is created. Freight shipments include the carrier's PRO number and a delivery appointment when required.

Receiving a freight delivery

Inspect the pallet and packaging before signing the delivery receipt. Note any damage or missing pieces on the receipt, take photos, and contact us within 48 hours so we can file the claim with the carrier. Signing a clean receipt confirms the goods arrived in good condition.

Damaged, lost or incorrect shipments

If a parcel arrives damaged, is lost in transit, or does not match your order, contact us within 48 hours of delivery at sales@gysusa.com or (415) 419-5824 with your order number and photos. We replace or refund the affected items at no cost to you.

Questions

GYSUSA, 180 Professional Center Dr, Rohnert Park, CA 94928 — (415) 419-5824 — sales@gysusa.com, Monday to Friday, Pacific time.